Welcome back to another semester at Delta College, where things changed as much as they remain the same. Students now have to purchase parking permits and can’t waive the student health fee. But on the bright side, financial aid is hitting students’ bank accounts, right?
Delta student, Janet Herrera, said otherwise.
“It’s literally taken me a year to get financial aid set up. I finally finished going to the office [DeRicco] to verify my identity. I’m enrolled as we speak and I only received $100. I’ve been going back and forth with financial aid,” said Herrera.
Many students are having the same conversations, either students are receiving very little back or not receiving anything at all.
Another Delta student, Markus Mitchell, hasn’t received any funds.
“I’ve been having a hard time with my financial aid. This is my second semester here and I haven’t received anything. But the financial aid office said there’s a delay with the system,” said Mitchell.
So is there a glitch in the system? Why aren’t students receiving their funds?
The Director of Financial Aid and Scholarships, Shawn Domingo, explains what the issue is.
“It was brought to the attention of financial aid on Thursday 8/29, that due to several updates in our Student Information System, backend processes that we rely on the system to run in order to properly disburse aid to our Delta students had broken down and stopped working. These processes affected student’s ability to create Bank Mobile accounts, send funding from our campus to Bank Mobile and also duplicated funds that were sent to bank mobile. First disbursements were run in accordance with our published disbursement schedule, but we later found out that the system did not release the funding to BankMobile the way it is intended to. This has caused a delay in funds reaching some of our students during the first week of school,” said Domingo.
Ideally, it’s supposed to take at least one to two business days for funds to hit students’ bank accounts through the BankMobile Disbursements. So what’s the resolution?
“We have been working around the clock with several departments to fix these issues and as of Friday 8/30,” said Domingo. “We are confident that all of these issues will be resolved. We expect a clean disbursement to go out to our student by next week in accordance with our disbursement calendar.”
If that’s the case, why not send a mass email that explains the delays of the BankMobile disbursements? Instead, students are waiting in the financial aid line at DeRicco being told, “there’s a delay in the system.” Just wasting time.
The only source we have is from a Facebook public group posts for Delta students. An “anonymous participant” posted, “So when do I expect my financial funds?…”
Director of Marketing and Communications, Alex Breitler responded:
“Due to technical errors in the system, disbursements that were scheduled to go out the first week of school had to be postponed to the week of the second disbursement. Again, apologies for this issue and for any difficulty it has caused you.”
So don’t worry Delta students, you will be getting your money. You just have to be patient for another week or so.
